Frequently Asked Questions

Who needs to file a tax return

HMRC issue clear instructions about who needs to file a tax return and why which you can find by clicking this link (opens a new Window) - Click here

What if I don’t live in the UK

Unlike the HMRC website, it is possible for ex pats to complete a return using Keytime tax software from wherever they are and succesfully file it online. The software deals with all possible scenarios for foreign based UK tax payers.

How much does it cost?

The download version is £23, the CDROM version is £28 - no other charges apply. This is a yearly charge as the software is designed to cope with the current tax year. A new program is released at the start of each tax year to cope with legislative and other changes the government of the day may introduce.

How do I pay?

This webshop allows you to pay by debit or credit card using SagePay, a well recognised and secure credit/debit card processing facility backed by one of the worlds largest business software companies. We never see your full credit card details, so you can be safe in the knowledge that your credit/debit card details are as safe as they possibly can be.

Registering for a Government Gateway user ID and Password

You can register for a Government Gateway User ID and password by clicking this link(opens a new Window) - Click here

Please be aware you will need seperate Government Gateway credentials if you need to file a Partnership return - you cannot just use your Individual credentials.

What about Partnership Tax returns?

There is a Partnership Tax product also sold through this website - it allows you to process and electronically file up to two Partnership Tax returns, or SA800's, with no limits on the number of Partners.

How do I get support

You can access support for your use of the software via Keytime's online helpdesk by clicking this link (opens a new Window) - Click here

Getting started guide

You can find the Getting Started Guide by clicking this link (opens a new Window) - Click here

Do I need to register my software?

Yes, when you purchase you will be emailed instructions on how you go about registering your software. If you have any problems, you can click on the SUPPORT button above and you will be able to log a support ticket with Keytime who will assist you with resolving your problem